Frequently Asked Questions
Quick answers about booking, hours, the vehicles we work on and how we handle repairs.
What are your hours?
We’re open Monday to Friday from 8:00 AM to 5:00 PM and Saturday from 8:00 AM to 12:00 PM. We’re closed Sundays.
Where are you located?
We’re at 5833 Highway 7 East in Markham, Ontario, serving drivers from Markham, Unionville, Scarborough and across York Region. See our contact page for a map and directions.
Do I need an appointment?
Booking ahead is the best way to get your vehicle in quickly. or call 905-294-9476. Your appointment is confirmed once a member of our team contacts you.
Do you work on diesel vehicles and trucks?
Yes. We specialize in the diagnosis and repair of gasoline and diesel vehicles, from light duty to heavy duty, including pickups, work trucks and trailers.
Will you do work without asking me first?
No. We inspect the vehicle, explain what we found in plain language and walk you through your options. Nothing proceeds without your approval.
My check engine light is on. What should I do?
Book a diagnostic appointment. We read the stored fault codes and test the system to find the real cause, so you only pay for the repair you actually need. If the light is flashing or the engine is running badly, call us before driving further.
Can you inspect a used car before I buy it?
Yes. A pre-purchase inspection puts the vehicle on a hoist so we can check brakes, tires, suspension, leaks and warning codes, then walk you through what we find.
Do you do seasonal tire changeovers?
Yes. We supply, install and balance tires and handle seasonal changeovers for cars, trucks and fleet vehicles. See tire service.
Do you service business fleets?
Yes. Fleets large and small, local and nationwide, use Pronto for car, truck and trailer repair, with custom maintenance programs and free pick-up and delivery for most vehicles. Learn more on our fleet page.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover. We also work with fleet programs including PHH Fleet Management, Foss National Leasing and others.
How often should I change my oil?
It depends on your vehicle, the oil it uses and how you drive. Your owner’s manual or the service reminder on your dash is the best guide, and we’re happy to recommend a schedule. See oil & maintenance.